Question 1

Free shipping eligibility

Accepted Answer

Enjoy free U.K. shipping on all orders.Ordering internationally? Enjoy free shipping on EU & US orders over £45.

Question 2

How to track my order?

Accepted Answer

Once your order has been dispatched you will receive an email containing a tracking number that can be used on the courier’s website. You may also check on the status of your order by logging into your account on our website and clicking the ‘Order History’ tab on the left-hand side.Please track your order at our Tracking page: https://www.censoredcosmetics.com/apps/17TRACK

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location. If your country is not available on the website please contact us at admin@censoredcosmetics.com, we will arrange special delivery for you!

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or contact us at admin@censoredcosmetics.com

Question 5

Where we ship to?

Accepted Answer

United Kingdom, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States

Question 6

Shipping information

Accepted Answer

STANDARD DELIVERY - £2.99Standard delivery within the UK is FREE on lipsticks order.EU and Global Shipping- Standard Delivery £3.99 or $5.99 or FREE on orders over £45.Please allow 7-9 working days to receive your order.If the total cost of your order is over £45 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag. Occasionally we may run free shipping promotions and competitions. To keep up to date on these promotions, simply sign up to our email newsletter.Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible and will notify you via your order confirmation email once we have verified details and the order has been authorised.

Question 7

Payment methods we accept

Accepted Answer

We accept all major credit cards (Visa, Visa Debit, MasterCard and American Express), as well as PayPal.

Question 8

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 9

Refunds

Accepted Answer

Due to the carved nature of our lipsticks and our commitment to reducing waste along the supply chain, we make each lipstick as and when your order goes through. We are thus unable to accept returns at this time, unless the product arrives damaged. If your package is visibly damaged on delivery, please notify our Customer Service team on admin@censoredcosmetics.com. Similarly, if your goods are received as faulty or damaged once opened please contact our Customer Service team within 48 hours of receiving your order.

Question 10

Contact us

Accepted Answer

Please email our Customer Service team on admin@censoredcosmetics.com. Please note emails will be answered within UK business hours of 9am-5pm Monday-Friday.

Question 11

Privacy policy

Accepted Answer

At Censored Cosmetics Limited, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us or which we collect about you when you interact with us, for example, when you use our website or visit our stores.We want you to be fully informed about how we use your data, how we keep it secure and your rights. We trust this Privacy Policy will answer any questions you have, but if not, please do get in touch with us directly at admin@censoredcosmetics.com.It is likely that we will need to update this Privacy Policy from time to time by updating this page. We will notify you of any significant changes, but would encourage you to come back and review it from time to time.Date: 3rd August 2022

Question 12

About us- Who is Censored Cosmetics Group？

Accepted Answer

Censored Limited, a private company limited by shares, is a company registered in England and Wales (registration number 14153554) with its registered office at 12b Western Gateway, London, E16 1BB, United Kingdom. This Privacy Policy is provided by Censored Ltd, (referred to as “we”, “us” or “our” in this Privacy Policy). We are the data controller of any personal data we collect about you in the UK, and we are responsible for the Censored Cosmetics Website (www.censoredcosmetics.com) and any orders placed by customers on the Website.

Question 13

If you receive an error message please try the following

Accepted Answer

Contact your bank to make sure there are sufficient funds in your account.Verify you are entering the credit card’s CVV and billing information correctly.Verify your billing name, address and phone number matches that of the credit card used for payment.If the issue remains, please email our Customer Service team at admin@censoredcosmetics.com

Question 14

Our policy on animal testing

Accepted Answer

We do not support the testing of cosmetics on animals of any kind and therefore have opted not to offer our products in regions which require animal testing. Modern testing techniques have made it possible to ensure the safety of cosmetics without the use of cruel and unnecessary animal tests that ultimately result in the inhumane killing of animals. Find out more on animal testing and the Humane Society’s fight to end these avoidable tests here: https://www.humanesociety.org/resources/cosmetics-testing-faq

Question 15

Ensuring the lawful use of your data

Accepted Answer

We will only use your personal data where we have a lawful basis to use it. We will only use your data where it is necessary for us to perform our contract with you (for example, to fulfil your order), or in a way which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms.We may sometimes need to use data to comply with our legal obligations (for example to pass on details related to fraud). In other instances, we will ask for your consent to use your data, for example, where you sign-up to receive our email newsletters.Further details of how we use your personal information are provided below.

Question 16

Sharing your data with trusted third parties

Accepted Answer

We share your personal data with trusted third parties to allow us to provide our services to you. When we do share your data with these third parties we only provide the information they need to perform the service. We have written contracts in place with them to ensure they only use your data for the purpose we specify to them and that your privacy is secure and respected.These trusted third parties include the following:EXAMPLES:Companies that help us fulfil your orders and, where required, get your purchases to you, such as delivery couriers and payment providers.Professional service providers such as website hosting providers, system providers, website and social media analytics providers, advertisers and appointment booking providers, who help us run our business.We may be required to share your personal data with the police, administrative authorities (such as HMRC) or other enforcement, regulatory or Government bodies, where we are legally obliged to do so.

Question 17

How long will we keep you personal data?

Accepted Answer

We will only keep your personal data for as long as we need to for the reason we collected it, as set out in this Privacy Policy. For example, for as long as needed to allow us to fulfil your order or to provide any customer services support you have requested, or for as long as you hold an account with us.We may also keep hold of some of your personal data if we are required to do so for legal purposes, for example, to meet our legal or regulatory requirements or to prevent fraud and abuse. For example, we will keep your order data for five years after you place an order with us to allow us to comply with our legal obligations.When we are no longer required to keep your personal data, your data will either be deleted or completely anonymised. For example, by aggregation with other data so that it can be used in a non-identifiable way for business planning and analysis purposes.

Question 18

Ensure your data is up to date and correct

Accepted Answer

It is important that the personal data we hold about you is accurate and current. If you have an account with us, please keep your details up-to-date.

Question 19

Security

Accepted Answer

We are committed to ensuring that your personal data is secure and we have put in place suitable physical, electronic, contractual and managerial procedures, including our Information Security Management System and Secure Sockets Layer (SSL) encryption, to protect your personal data. Our employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.

Question 20

Third party links

Accepted Answer

Our Website may contain links to other websites of interest. However, we do not have any control over third party websites and they will be governed by their own privacy policies, not this Privacy Policy.

Question 21

How can I unsubscribe from marketing communications

Accepted Answer

We love keeping you up-to-date by email and by SMS about our latest products, services, offers and events, but if you decide that you don’t want to receive these communications at any point, you can unsubscribe as follows:To unsubscribe from eEmails, eEmail us at: admin@censoredcosmetics.com or click on the unsubscribe button on the bottom of any email we send you.

Question 22

Your rights

Accepted Answer

You have the following rights in relation to the personal information we hold about you, to request:Access to the personal data we hold about you (commonly known as a "data subject access request") including a copy of it.The correction of the personal information that we hold about you if it is incomplete or inaccurate.The deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below);For our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it; andTo obtain a copy of the personal information you’ve provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.

Question 23

Right to object

Accepted Answer

Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data.If you are dissatisfied with how we have handled your personal data, you have the right to make a complaint to your data protection regulator. In the UK, this is the Information Commissioner's Office (ICO). You can make a complaint to the ICO by calling their helpline on 0303 123 1113 or on their website at www.ico.org.uk/concerns.We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

Question 24

Payment Policy

Accepted Answer

Payment PolicyAccepted Payment Methods:At Censored Cosmetics, we strive to make your shopping experience safe, fast, and convenient. We offer a variety of secure payment options for your orders. Here are the accepted payment methods:Credit/Debit Cards: We accept Visa, MasterCard, Maestro, American Express, Discover, Diners Club, and UnionPay.Shop Pay: Experience a seamless checkout with Shop Pay, a quick and secure way to pay.Apple Pay and Google Pay: Conveniently make your purchase using Apple Pay or Google Pay for a hassle-free checkout.Bancontact and iDEAL: For customers in specific regions, we offer the ease of payment through Bancontact and iDEAL.PayPal: Securely complete your transaction through PayPal. Benefit from PayPal's installment payment options for added flexibility.Amazon Pay: Shop with ease using your Amazon Pay account for a quick and straightforward payment process.Let's Expect More Payment Methods:Censored Cosmetics is committed to enhancing your shopping experience. Stay tuned for the introduction of additional payment methods in the near future, including bank transfers and local payment options.

Question 25

Terms and conditions of sale

Accepted Answer

These Terms and Conditions of Sale ("Terms of Sale") apply whenever you order any product or service ("Product") through our website www.censoredcosmetics.com (the "Website") or otherwise from us. These Terms of Sale should be read alongside, and are in addition to, our website terms and conditions ("Terms of Use") and our privacy and cookies policy privacy (“Privacy and Cookies Policy”).Please read these Terms of Sale carefully and print a copy for your future reference. By ordering a Product from us, you agree that you have read, understood and agree to these Terms of Sale, the Privacy and Cookies Policy and the Terms of Use (each as amended from time to time). If you do not agree to these Terms of Sale, you must not order any Product from us.

Question 26

About us

Accepted Answer

Censored Cosmetics Limited (referred to in these Terms of Sale as “CCL” “we”, or “us”) is a company registered in England and Wales, whose registered number is 14153554, with its registered office at 12b Western Gateway, London, E16 1BB, United Kingdom.Should you have any questions about these Terms of Sale or wish to contact us for any reason, please use the Contact Us section on the Website.

Question 27

About you

Accepted Answer

By ordering any Products from us, you confirm that you are:(a) resident in the United Kingdom; and(b) ordering Products for delivery in the United Kingdom ; and(c) aged 18 years or over.If any of the above is incorrect, you must not order any Product from this Website and we reserve the right, in our sole discretion, to refuse or accept your orderProduct descriptionsAll Product descriptions and images shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.The packaging of the product may vary from that shown in images on our website.The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Products may vary slightly from those images. The packaging of Products may vary from that shown in images on our Website.All prices shown on the Website are in pounds sterling and inclusive of Value Added Tax (“VAT”) at the relevant rate. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. If the price of your Products have changed after you have ordered, we will not be able to refund/credit you the difference in price (this also includes sale price adjustments).Any material and information presented on the Website or with any Products sold through the website is intended to be used for informational purposes only. Any statements and Products are not intended to diagnose, treat, cure or prevent any condition or disease. All Products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for Products to avoid potential allergic reactions. Use of the Website is not meant to serve as a substitute for professional medical advice. If you have any personal concerns, please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them.You agree and acknowledge that all text, graphics, photographs, copyright, trademarks and any other intellectual property, material or content available within this Website are owned and shall remain vested in Censored Cosmetics. You agree and acknowledge that the material within this Website is made available for your personal and non-commercial use only.You acknowledge that, as between you and us, Censored Cosmetics own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Products ("IPR").If any IPR vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR.You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to the Products. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms of Sale or to establish, perfect, preserve or enforce our rights under these Terms of Sale.You also acknowledge that the Products are intended for your own personal use and that you will not resell the Products to any other persons.How to order ProductsWhen you have found a Product on the Website that you would like to buy, please click on the button labelled "ADD TO CART". This will add your Product to a virtual "cart" (the “Cart”). You can then proceed to pay for the Products in your Cart by clicking on the Cart icon and then clicking “Checkout”. Alternatively, you can continue browsing the Website and add additional Products to your Cart.You can see what Products are in your Cart at any time by clicking on the Cart icon and then the button labelled “GO TO MY CART”. If you wish to remove a Product from your Cart, simply click on the “X” under the header “Remove” next to the relevant Product. You can pay for the Products in your Cart at any time by clicking the button labelled “PROCEED TO CHECKOUT”.When you click the “PROCEED TO CHECKOUT” button, you may be asked to choose two complimentary samples to add to your Bag, subject to availability while stocks last.Once you have clicked on “PROCEED TO CHECKOUT” you will be given the option to Register or Checkout as a Guest. You will then be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All fields with an asterisk must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy and Cookies Policy. We reserve the right to reject, cancel or terminate any order at our discretion without reason.Our contract with youOnce you place your order to purchase a Product from us by following the steps outlined above and by clicking the button labelled “Place Order” we will send you an email confirming your purchase. This email will provide you with the details of the order. This is not an order acceptance by us. A dispatch confirmation email, including a tracking code will then be sent when your order leaves our warehouse. Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the Products to you.If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This might be because the (i) Product is out of stock; (ii) because we have identified an error in the price or description of the Product; (iii) our inability to obtain authorisation for your payment; or (iv) because of unexpected limits on our resources which we could not reasonably plan for.The contract will be concluded in English.Payment for the ProductsAll Products will remain our property until we have received payment in full for those Products. Legal ownership in the Products will immediately revert to us if we refund any such payments to you.During the checkout process, you will be asked to complete your payment details. All fields with an asterisk must be completed. We accept most major credit and debit cards. Please note that we will collect, store and use your information in accordance with our Privacy & Cookies Policy.All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so. If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.Our rights to make changesWe may change the Product to reflect changes in relevant laws and regulatory requirements.Delivery of the ProductsFor information on shipping including shipping costs and estimated delivery times please see the Shipping policy on our Website.Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will either (i) be retained by the delivery company for a reasonable period of time and then returned to us or (ii) will be left in your designated “safe place” if you selected this option. If you choose to have your order delivered to a safe place, please select from one of the chosen safe places on the list and ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. However, we can't guarantee that our carriers will be able to meet these instructions under all circumstances although we will endeavour to accommodate your request. You acknowledge that you are fully responsible for any order left in your chosen safe place.If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product.All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you upon delivery to you. Products will count as delivered once they are left in your designated safe place.We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.Our liability to youWe will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law.Save as expressly set out in these Terms of Sale, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you. Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the Products.We will not be liable to you where we breach these Terms of Sale due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.Nothing in these Terms of Sale shall limit our liability for personal injury, death or fraud.This clause does not affect your statutory rights as a consumer.Other important termsWe may update or amend these Terms of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.These Terms of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.You may not assign or sub-contract any of your rights or obligations under these Terms of Sale to any third party unless we agree in writing.We may assign, transfer or sub-contract any of our rights or obligations under these Terms of Sale to any third party at our discretion. No relaxation or delay by us in exercising any right or remedy under these Terms of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.If any of these Terms of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Sale shall remain in full force and effect.Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.These Terms of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.Last Revised: August 2022

Question 28

Terms and conditions of use

Accepted Answer

ORDERING PRODUCTS OR SERVICESYou acknowledge and agree that, in addition to these Terms of Use, the Terms of Sale apply to any transaction you make through the Website. By entering any transaction through the Website, you agree that you have read, understood and agree to our Terms of Sale (including as amended from time to time) and that you are aged 18 or over.USER CONTENTWhenever you post content, such as a product review or forum post, to our Website you must comply with the provisions set out below:You may only use this Website for lawful purposes. You must ensure that any comment or activity that you intend to post or upload to our Website or provide or make to us via this Website or any function of this Website including LiveVideo and LiveChat:Does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);Is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;Does not promote violence;Is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;Is not libellous or defamatory;Does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;Does not infringe any copyright, database right or trademarks of any person;Does not give the impression that it emanates from us (unless that is in fact the case);Is accurate (where it contains statements); andOnly contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content).You hereby acknowledge and agree that you are solely responsible for the form, content and accuracy of any comments that you post on the Website and that you will indemnify us and keep us indemnified for any breach of this clause. This means that you will be responsible for any loss or damage we suffer as a result of anything you upload or post to our Website that does not comply with these Terms of Use. We reserve the right to remove material from the Website at any time without notice. We have the right to disclose your identity and other relevant information to law enforcement authorities as we consider necessary. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded to our Website by you constitutes a violation of their intellectual property rights or of their right to privacy. Your right to use this Website will cease immediately if you breach any of the provisions of this clause. Any content you post or upload to our Website will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.LIMITATION OF LIABILITYWe exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with these Terms of Use.We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.THIRD PARTY LINKSThis Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website.PRIVACY AND PERSONAL INFORMATIONWe will not sell, distribute or lease your personal data to third parties. However, we may share your personal data with third parties where we have your consent to do so (as per our Privacy Policy & Cookies Policy) or are required by applicable law to do so.TERMINATION AND SUSPENSIONWe reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or any other reason as we deem necessary. We may terminate your use of the Website with immediate effect if you breach any of these Terms of Use.We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.AMENDMENTS TO THESE TERMS OF USEWe may update or amend these Terms of Use from time to time to comply with applicable laws or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.FURTHER KEY TERMSIf any of these Terms of Use are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Use shall remain in full force and effect.Only you and we shall be entitled to enforce these Terms of Use. No third party shall be entitled to enforce any of these Terms of Use, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law, which relate to the use of the Website. Any delay or failure by us to exercise any right we may have under these Terms of Use shall not constitute a waiver by us of that right.These Terms of Use are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms of Use, you and we shall submit to the exclusive jurisdiction of the English courts.Last Revised: August 2022

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